Extended Services?
It was a typical afternoon at the shop that I was working in on Monday. The Dispenser was doing stock count at the dispensary, the Supervisor was arranging the shopfront according to the new planogram for November, and I was hanging about with Kazuo Ishiguro's book in my hand. A customer walked in and naturally, as everyone else was busy doing something else, I went to the counter to serve.
How may I help you, I asked.
"I have been feeling quite stressed recently, and it's affecting my sleep." Mind starts to point towards Nytol. But she went on. "My mind is racing even when I am asleep and when I get up in the morning, I feel tired." Tonic plus Nytol, and possibly Bach's remedy? "It's been a while now and I find that the tiredness is showing." She points at her face. "I was wondering if there is something you can recommend for me to take..." Yes? I asked. "To reduce the appearance of dark circles under my eyes?"
.........
It took four years of university, one year of Pre-Reg training and three months' experience as a Pharmacist to resist raising my eyebrows and to stop my lips from turning up at the corners.
I wanted to tell her that in order for you to reduce the appearances of dark circles under your eyes you have to invest in a good eye cream, pat it in gently with the second-last finger and not rub it in, because the skin around your eyes are delicate. If you gently press the spots on both sides of your temple, under your ears, and on your collar bone, repeating it three to four times, it encourages lymph drainage, but it must be done regularly. You will also have to invest on eye masks that you put on at least twice a week, and a good under-eye concealer that dooes not cake or crease upon application, and has good lasting power.
I could have told her all that but instead, I said, "This is something that you may wish to speak to your beautician about as they will be able to tailor a suitable regimen according to your needs and advise you on the right products to use. Try reducing caffeine intake and drinking more water, too."
Because we were told from day one to act within our competencies.

